SATEEN IS FOR YOUR SERVICE...

ENGRAVED MEDAL : WE RE-ENGRAVE THEM FREE OF CHARGE
The engraving of the personalized jewels, specially medals, is manually realized with a pen engraver.
Silver being a soft metal, the regular friction of medals, the shocks, use medals, so limiting the legibility of engravings as time goes by. We guarantee a quality engraving on our medals to be engraved.

Sateen engrave once again free of charge its personalized medals:
The medals of personalized jewels Sateen can be engraved again free of charge. It is however necessary to wait that engravings totally disappeared before sending back to us your bracelets, otherwise letters could be doubled when engraved them over.

How to proceed?
Send back to us your bracelet, necklace or your medal to be engraved by joining to your sending a padded envelope, STAMPED, denominated at your address. If you wish that the cordon is changed at the same time, add a 5-euro check (order Sateen), and specify the wished color.

Address of shipping:
Sateen - 41 rue de Belfort -  92000 Nanterre - France.


CHANGE OF the CORDON OF YOUR JEWEL PERSONALIZES:
Bracelets with sliding knots are made for the women who wish to keep them on them 24 hours a day. They undergo the insults of the shower, the soap, the water of dishes, the swimming pool or some sea water. The color disapear, the polished cotton wears out and eventually gives up, it is inevitable. Generally, it is necessary to change the cordon every six months following your lifestyle.

Sateen changes your cordon
You can change your cordon yourself if you are skillful or to ask Sateen to make it for you.

How to proceed?
Send back to us your bracelet or necklace by joining to your sending a padded envelope, STAMPED, denominated at your address, as well as a 5-euro check (order Sateen) and specify the wished color

If you wish that the cordon is changed at the same time, add a 5-euro check (order Sateen), and specify the wished color.

Address of shipping:
Sateen - 41 rue de Belfort - 92000 Nanterre - France
 

ERROR OF SIZE ON A JEWEL PERSONALIZES WITH A CLASP:
Concerning the models of silver bracelets with clasp and black leather link, realized to measure in your size, it can arrive that you make a mistake on the size of your wrist or on the size supposed by the wrist of the person for whom you intend the jewel.

Sateen realise again your jewel in case of error of size.
We realise completely your bracelet, with a new leather link and new silver tips.

How to proceed?
Send back to us your bracelet by joining to your sending a padded envelope, STAMPED, denominated at your address, as well as a 9-euro check (order Sateen) and re-specify the exact size of your wrist.

Address of shipping:
Sateen - 41 rue de Belfort - 92000 Nanterre - France